General Conditions Proximus Budget Manager DUAL

By signing this Adhesion From, the End User agrees to enter in the list of beneficiairies of the Proximus Budget Manager Dual service subscribed by its employer (called ‘Customer’ in this document).

The Customer informs the End User about the applicable pricing conditions and selected profile for him.  

The personal data provided by the End User in the End User Data section of this document will be incorporated into the files held by Proximus SA under public law, Bd. du Roi Albert II, 27, B-1030 Brussels. These data will be processed according to the Proximus privacy policy which is available on www.proximus.be/privacy. The data will be used to inform the End User about Proximus products and services, unless the End User indicates below he does not want so. 

By signing this Adhesion Form, the End User acknowledges that he has been able to read the general terms and conditions for Mobile communication service and the Terms and Conditions  governing the End User’s participation applicable to the Service mentinoned in the document and that he accepts them.  

The General Terms and Conditions for Mobile communication service are available on www.proximus.be/legalmention. 

The Terms and Conditions governing the End User’s participation are enclosed to this Adhesion Form. 

The End User knows its personal data are being processed in conformity with the Proximus privacy policy available on www.proximus.be/privacy.

ARTICLE 1. DEFINITIONS

• End User: any natural person bound to the Customer by a fixed-term, open-ended employment contract, a civil servant status or a management contract, who is included in the list of beneficiaries of the Service defined by the Customer.
• Customer: any natural or legal person who has concluded the Contract with Proximus and acts for the benefit of Users to which that person is bound by a fixed-term, open-ended employment contract, a civil servant status or a management contract.
• Contract: the agreement concluded between the Customer and Proximus regarding the Budget Manager Dual service.
• Service: the Budget Manager Dual service
• Invoice or Bill: the document referred to as invoice or any other document by which Proxims claims payment of its services or collects, in the name and on behalf of third parties, the amounts related to the services of these third parties.

ARTICLE 2. OBJECT 

This document defines the Terms and Conditions governing the End User's participation in the Service.

ARTICLE 3. USER ACCEPTANCE 

By signing the Adhesion Form, the End User agrees to the following:

• his entry in the list of beneficiaries of the Service of an indefinite term;
• the Terms and Conditions governing the End User's participation in and the General Terms and Conditions of the mobile communication service.

ARTICLE 4. HOLDER OF THE SIM CARD AND THE RELATED SUBSCRIPTIONS

4.1 The SIM card is activated in the Customer's name and is listed on an account in his name. The Customer is the holder of the SIM card and any related subscriptions, for which he contributes fully or partially. 

4.2. Once the SIM card and the Service have been activated, the End User has the right to demand that Proximus activates additional compatible options, for which the Customer decided not have to bear any costs whatsoever. The End User will be the holder of the subscription for said option(s). 

ARTICLE 5. SERVICE ACTIVATION 

5.1 The Service can only be activated for one SIM card per End User. 

5.2. The split billing will start to apply as of the first billing cycle allocated to the Customer following the introduction of the End User's data in the Proximus systems.

5.3. For the activation of any option for which the Customer decided to not bear the costs, the End User can directly call the following toll-free number: 0800 55 500.

ARTICLE 6 - SPLIT BILLING 

6.1. Invoices addressed to the End Users must be paid by them by direct debit either from a bank account or credit card (the User needs to call the toll-free number 0800 55 500 for payment via credit card), or by bank transfer. The End User mentions its preference in the Adhesion Form. 

6.2. Liability in case of non-payment

6.2.1.  If the  End User does not pay an Invoice addressed to him, the following procedure will apply:

The End User will be given 10 Calendar days to pay his bill.

Beyond that date, he will receive a notification of minimum service (he can only receive calls), which will become effective 14 Calendar days after this notification is sent.

After the minimum service is activated, the End User will receive a second reminder and will be given 15 extra Calendar days to pay his Invoice. If the payment has still not been made, the card will be temporarily put out of service.

If the Invoice is still not paid after these 15 Calendar days, the line will be put out of service definitively, and the file will be sent to a debt recovery agency, where the End User will be registered and the procedure for recovering the payment will be followed.

6.2.2. If the Customer does not pay the bills addressed to him, the following procedure will apply: 

Unless otherwise agreed, the Customer will pay his bill within 15 Calendar days.

Beyond this date, and if Proximus does not receive the payment, the Customer will receive a second reminder. 

If the Customer fails to pay the Invoice within the 15 Calendar days of the first reminder, a second reminder informing the Customer of the minimum service will be sent to the latter and will become effective 14 Calendar days after the sending date of this notification, if no payment has been received in the meantime.

If the Customer has still not paid the Invoice after 14 Calendar days on minimum service, the lines will be put out of service definitively, and the file will be sent to a debt recovery agency.

ARTICLE 7. SERVICE DEACTIVATION 

Only the Customer, as holder of the SIM card, can request the deactivation of the Service or of a card included in the Service. The deactivation of the card will automatically lead to the deactivation of any options activated by the End User. 

The User can at any time ask for the deactivation of any options he might have requested. This deactivation will not lead to the deactivation of the SIM card. No early termination fee shall be requested for such deactivation but the End User will have to pay an amount equivalent to the part of the Service that has already been delivered. 

ARTICLE 8: PROXIMUS’ LIABILITY

8.1. Proximus cannot, under any circumstances, be held liable for the consequences (such as the deactivation of options linked to a SIM card) of the deactivation of a SIM card requested by the Customer, nor for the temporary or definitive deactivation of SIM cards under the procedures that apply in case of non-payment, as described in Article 6. 

 8.2. Proximus cannot be held liable for any social or tax consequences for the User arising from the conclusion of the Contract by the Customer. The Customer shall have sole liability for the application of social and tax laws.

ARTICLE 9 PROTECTION OF PERSONAL DATA

9.1. Proximus is acting as data controller for all personal data processed by Proximus in the context of the Service, including the personal data mentioned in the Adhesion Form.

1. 9.2 The personal data mentioned in the Adhesion Form shall be processed by Proximus for the following purposes: 

• the purposes defined in the General Terms and Conditions for Mobile communication service and the Proximus Privacy Policy
• for informing the End Users in compliancy with the applicable law, about products, services and promotions of Proximus Group, unless the Proximus contract for Mobile communication service or the Adhesion Form provides otherwise.

1.  
2. 9.3 The End User is aware and accepts that calls made by or to Proximus’s customer servcie may be recorded in order to serve as proof in case of a contested commercial transaction. Calls to or from the customer service may also be listened to or recorded for quality control purposes. 

ARTICLE 10 MISCELLANEOUS 

Codes of Conduct and general conditions are available via www.proximus.be/legalmention

In case of any complaint, End Users can contact the Proximus Local Service, 0800 55 800 

or the Telecommunications Ombudsman Service by

• e-mail: klachten@ombudsmantelecom.be
• or by phone : 02 223 09 09
• or via letter to: Bischoffsheimlaan 29-35, 1000 Brussels