ASSA ABLOY

Dear ASSA ABLOY-colleague,

As recently communicated, ASSA ABLOY has decided to migrate your mobile subscription from ORANGE to the PROXIMUS-network.
Naturally, your current number will still apply, but for technical reasons you will be issued with a new Proximus SIM card.

Pending the migration, which is scheduled as of Monday xx/xx/2025 (click here to find your exact migration date),
please keep your new Proximus SIM card nearby to facilitate a smooth transition.
The new Proximus SIM card will only be activated after the network transfer has been completed towards the Proximus-network (+/- 1 to 3 working days).

In order to avoid long-term network interruptions the transfer will only be implemented if at the time of migration you are physically present in Belgium.
If this is not the case, you should notify us (click here) so that we can implement the transfer at another time.

Physical SIM card:
You should only insert the new Proximus SIM card in the phone once the logo of your current operator,
or the network antenna indication, on your mobile screen disappears. (SIM card not yet received? click here).

DIGITAL eSIM:
For those who are specified to receive a Digital eSIM,
will only receive this from Proximus by e-mail when the network transfer from Orange to Proximus actually has taken effect.
This email comes from service@proximus.com (= Please do not email to this email address, as this is a 'no-reply' mailbox.)
and will be delivered to your professional email address (= ALSO MAKE SURE to keep an eye on your SPAM folder).
To activate the eSIM, your device must be connected to a WiFi network.
eSIM FAQ: click here

• Mobile internet services may be temporarily unavailable after the network transfer.
• In this case, check/configure based on the interactive manual on www.proximus.be/mobilehelp
  and follow the instructions on "Connect to mobile internet".
• How To Insert / Remove Sim Card: click here

Please read the answers to frequently asked questions via the FAQ below.

We shall make every effort to ensure this migration will proceed as smoothly as possible and we would like to thank you in advance for your confidence.

Kind regards,
A&M - Proximus Migration team